Utility Billing

General Service Fees

Extra Service Fees

Tampering Fees

Billing / Start & Stop Service
(805) 564-5343
UtilityBilling@SantaBarbaraCA.gov 

Water & Sewer Rates / Water Conservation
(805) 564-5460
WConservation@SantaBarbaraCA.gov

Water Main Breaks & Emergency Water Services
(805) 564-5413 (24 hours/7days a week)

Start & Stop Service / Extra Pickups
MarBorg Industries
(805) 963-1852

Billing
(805) 564-5343
UtilityBilling@SantaBarbaraCA.gov 

General Questions
(805) 564-5631
TrashAndRecycling@SantaBarbaraCA.gov

Report Illegal Dumping
MarBorg Industries
(805) 963-1852

Southern California Edison (SCE) & Santa Barbara Clean Energy

SCE provides billing and delivers electric service to residents and businesses in the City of Santa Barbara, while Santa Barbara Clean Energy provides electricity choices to reduce carbon emissions.

• 24-hour SCE Customer Service: 1-800-655-4555
• SCE Turn On Service
• Santa Barbara Clean Energy

Southern California Gas (SoCalGas)

SoCalGas provides billing and delivers natural gas to residents and businesses in the City of Santa Barbara.

• 24-hour SoCalGas Customer Service: 1-877-238-0092
• SoCalGas.com

Cox Communications

If you are having trouble with your Cox cable service or have question about your bill, please contact Cox Communications at the customer service number on your bill. To start, amend, or discontinue internet, phone, and/or TV service, visit Cox's website at the following link:

• Cox.com

Frontier

To start, amend, or discontinue internet service, visit Frontier's website at the following link: 

• Go.Frontier.com

How do I sign up for AutoPay, Paperless Billing, or Pay by Text?

In the billing section, click on "Payment Options" to enroll in autopay. Click on "Bill delivery Method" to sign up for paperless billing. 

How do I change my billing address?

Please call Utility Billing at (805) 564-5343, and a customer service representative will be able to assist you.

I have more than one account. How do I link my accounts in WaterSmart?

Read the instructions for how to link more than one account.

How do I add other users to my WaterSmart account?

Read the instructions for how to add users to your WaterSmart account.

If an account balance for water, sewer, or trash services remains unpaid after service has been disconnected, or if an account is closed and a balance is still outstanding 90 days past the final due date, the account will be referred to a collection's agency for further action. This process ensures that unresolved balances are addressed and may impact the customer’s credit standing. Customers are encouraged to settle all outstanding amounts promptly to avoid escalation to collections.

Continental Credit Control is a debt collection agency attempting to collect a debt that is owed to the City of Santa Barbara. If you are receiving a notice, then your utility account balance is outstanding 90 days past the final due date. All questions or payments should be directed to Continental Credit Control. Payment by credit card or electronic funds transfer can be made online at www.cccassist.com.

Inquiries & Payment by Phone: +1 (805) 899-4431
Email: customerservice@contcred.com
Self Service Portal: www.cccassist.com
Website: https://contcred.com
Mail: Continental Credit Control
           PO Box 30348
           Santa Barbara, CA 93130-0348