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(805) 564-5343 Tel.
(805) 564-7536 Fax
UtilityBilling@SantaBarbaraCA.gov

Telephone Business Hours
M-Th: 7:30 am – 5:30 pm
Alt. Fri: 8:00 am – 5:00 pm

Public Counter Hours
M-F: 9:00 am – 5:00 pm
(Closed Alternate Fridays)

Billing / Cashier
City Hall, Business Office
735 Anacapa Street
Santa Barbara, CA 93101

Payment Address
City of Santa Barbara
P.O. Box 60000
Los Angeles, CA 90060-6000

Correspondence Address
Utility Billing
City of Santa Barbara
P.O. Box 1990
Santa Barbara, CA 93102

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Utility Billing

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photo of a person holding a credit card and typing on a laptop

NOTICE:
Updated Processing Fee Structure

Credit card processing fee of 2.95%

or a minimum processing fee of $2.95

As of June 1, 2025, the City of Santa Barbara is transitioning to a new fee structure for all credit card and debit card payments. Please note that this will affect transactions made online, in-office, and all AutoPay / recurring payments. To avoid the credit card processing fee, customers can make payments via ACH / bank account.

Water, sewer, and trash bill payments can be paid online via WaterSmart at SantaBarbara.WaterSmart.com, by phone at (855) 844-0038, by mail, or left in the drop box at City Hall.

WaterSmart is our online customer portal that gives water customers 24/7 access to online tools and information to manage water use and pay bills. Don't delay – register your account today!

Click to visit watersmaRT

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Services & Fees

General Service Fees

Service Initiation Fee	$59.00
Service Restoration (reconnection) Fee	$62.00
Administrative Account Transfer Fee	$21.00
Declined Payment Fee	$25.00
If a payment is returned for insufficient funds for a second time in any 12-month period, payments will only be accepted via cash, cashier's check, money order, or credit card.
Delinquent (late) Payment Fee, per account, per month, for any billing period in which a delinquent balance exists	$15.00

Extra Service Fees

Fire Hydrant Flow test	$537.00
Meter Flow test	$92.00

Tampering Fees

In addition to the fees below, Reconnection Fees will also be applied. Unauthorized water use via tampering may also be subject to Administrative Penalties per S.B.M.C. Section 1.28
Damaged or missing locks	$66.00
Damaged or missing locking brackets	$177.00

Water & Sewer Information

Trash & Recycling Information

Other Utilities

Southern California Edison (SCE) & Santa Barbara Clean Energy

SCE provides billing and delivers electric service to residents and businesses in the City of Santa Barbara, while Santa Barbara Clean Energy provides electricity choices to reduce carbon emissions.

24-hour SCE Customer Service: 1-800-655-4555
SCE Turn On Service
Santa Barbara Clean Energy

Southern California Gas (SoCalGas)

SoCalGas provides billing and delivers natural gas to residents and businesses in the City of Santa Barbara.

24-hour SoCalGas Customer Service: 1-877-238-0092
SoCalGas.com

Cox Communications

If you are having trouble with your Cox cable service or have question about your bill, please contact Cox Communications at the customer service number on your bill. To start, amend, or discontinue internet, phone, and/or TV service, visit Cox's website at the following link:

Cox.com

Frontier

To start, amend, or discontinue internet service, visit Frontier's website at the following link:

Go.Frontier.com

WaterSmart Account Information

How do I sign up for AutoPay, Paperless Billing, or Pay by Text?

In the billing section, click on "Payment Options" to enroll in autopay. Click on "Bill delivery Method" to sign up for paperless billing.

How do I change my billing address?

Please call Utility Billing at (805) 564-5343, and a customer service representative will be able to assist you.

I have more than one account. How do I link my accounts in WaterSmart?

Read the instructions for how to link more than one account.

How do I add other users to my WaterSmart account?

Read the instructions for how to add users to your WaterSmart account.

Contact Info

Utility Billing

NOTICE:
Updated Processing Fee Structure

Credit card processing fee of 2.95%

or a minimum processing fee of $2.95

Southern California Edison (SCE) & Santa Barbara Clean Energy

Southern California Gas (SoCalGas)

Cox Communications

Frontier

How do I sign up for AutoPay, Paperless Billing, or Pay by Text?

How do I change my billing address?

I have more than one account. How do I link my accounts in WaterSmart?

How do I add other users to my WaterSmart account?

Applications & Forms

Policies & Procedures

City Hall

Mailing Address

Contact Info

Utility Billing

NOTICE:Updated Processing Fee Structure

Credit card processing fee of 2.95%

or a minimum processing fee of $2.95

Applications & Forms

Policies & Procedures

City Hall

Mailing Address

Newsletters

NOTICE:
Updated Processing Fee Structure