Utility Billing

General Service Fees

Extra Service Fees

Tampering Fees

The Low-Income Household Water Assistance Program (LIHWAP) helps
low-income customers pay past due and current water/sewer bills and avoid service disconnections. For more information about LIHWAP, visit https://www.csd.ca.gov/waterbill

LIHWAP Benefits

Past due benefit amount is a maximum of up to $15,000 per applicant and can be applied to:

• Water charges
• Sewer charges
• Late fees
• Taxes
• Benefit cannot be applied to Trash & Recycling charges

How to Apply for Water/Sewer Bill Assistance

• Dial 2-1-1 to complete LIHWAP screening form
• Call 800-400-1572
• Download “Water Assistance Application” at
  https://www.communifysb.org/enrollment-application
  (use the “Dual Energy and Water application” English and Spanish)

Billing / Start & Stop Service
(805) 564-5343
UtilityBilling@SantaBarbaraCA.gov 

Water & Sewer Rates / Water Conservation
(805) 564-5460
WConservation@SantaBarbaraCA.gov

Water Main Breaks & Emergency Water Services
(805) 564-5413 (M-Th, alt. Fri 7:00 a.m. – 3:00 p.m.)
(805) 963-4286 (after hours emergencies)

Start & Stop Service / Extra Pickups
MarBorg Industries
(805) 963-1852

Billing
(805) 564-5343
UtilityBilling@SantaBarbaraCA.gov 

General Questions
(805) 564-5631
TrashAndRecycling@SantaBarbaraCA.gov

Report Illegal Dumping
MarBorg Industries
(805) 963-1852

Southern California Edison (SCE) & Santa Barbara Clean Energy

SCE provides billing and delivers electric service to residents and businesses in the City of Santa Barbara, while Santa Barbara Clean Energy provides electricity choices to reduce carbon emissions.

• 24-hour SCE Customer Service: 1-800-655-4555
• SCE Turn On Service
• Santa Barbara Clean Energy

Southern California Gas (SoCalGas)

SoCalGas provides billing and delivers natural gas to residents and businesses in the City of Santa Barbara.

• 24-hour SoCalGas Customer Service: 1-877-238-0092
• SoCalGas.com

Cox Communications

If you are having trouble with your Cox cable service or have question about your bill, please contact Cox Communications at the customer service number on the front of your bill. 

• Cox.com

What is Utilities Online?

Utilities Online is the City's online bill payment system. When you sign up, you will receive email reminders when your payment is due and a confirmation after you have made a payment. You also have the option to select Autopay, Paperless Billing/eBills, Pay By Text using mobile devices, schedule payments, and receive text notifications.

Is there any additional cost to use Utilities Online?

No, there are no additional fees.

Can I make a one-time payment without registering?

City customers can pay bills online without having to register for a Utilities Online account. Simply click on the Make Payment without Login link.

How do I sign up for Utilities Online?

It’s easy! Simply go to our web site at UtilitiesOnline.SantaBarbaraCA.gov/ and complete the registration page. Click on the How To Sign Up Online button on the side bar for step-by-step guidance to set up your account.

Register & Sign Up

How do I sign up for AutoPay, Paperless Billing, or Pay by Text?

Click on the How To Sign Up Online button on the side bar or view the file below

for setting up AutoPay, Paperless Billing, or Pay by Text.

How do I change or reset my password?

You can change your password any time by clicking on the Change Profile / Password link and then click on the Manage Password tab.

You may request a password reminder by clicking on the Reset Password button on the Utilities Online Payment Site. Enter your username, and then click on the Send Password button. Your password reminder will be sent to your email address saved in Utilities Online. We strongly recommend that you change your password on your next login.

How do I change my billing address?

Please call Utility Billing at (805) 564-5343, and a customer service representative will be able to assist you.

I have more than one account for water, sewer, and/or trash & recycling. How do I register my accounts so that I can see them all when I log in?

In order to see all your accounts, please use a different username when registering each account, but use the same email address and same password on all accounts.