Automated Metering Infrastructure Project
The City is working to enhance our customer service offerings by implementing Automated Metering Infrastructure (AMI). Automated metering infrastructure is a system of meters, communication networks, and software that transfers water usage information and service alerts over a secure, wireless network to a central database. This information is used to prepare water bills, analyze water usage trends, provide customers with hourly water usage information, and notify customers of potential leaks.
This project began in 2014 with the Water Meter Replacement Program, in which all of the City’s water meters were replaced with new, AMI compatible meters. The City has entered the next phase of the project, which includes installing radio transmitting devices on the existing meters and data collection points at several locations throughout the City's water service area. This infrastructure enables the City to automatically deliver hourly meter reading information back to the City’s systems through a safe and secure signal. This system is similar to the gas and electric AMI meters that our customers already have on their property. Additionally, this project will include online access for water customers to understand and manage their water usage data on a regular basis. The rollout of the online customer portal, WaterSmart, is currently anticipated in early 2024.