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Winter Holiday Closure Information | Información sobre los cierres por feriados de invierno

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Video Assistance Program

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The Video Assistance Program (VAP) was established to assist residential City-initiated SLIP cases with their sewer lateral inspection. Please note this is not a rebate program and requires use of the City's designated contractor. Participants must apply for VAP and be approved to receive financial assistance. 

Frequently Asked Questions

VAP Eligibility:

  • The VAP is available to residential City-initiated SLIP cases only. SLIP cases triggered by Private Lateral Sewer Discharge, building permits, or those properties identified as a Commercial, Industrial, or Common Interest Development (3 or more dwelling units) do not qualify.
  • VAP participants must have an accessible sewer cleanout in the ground, free from obstructions. Please note that wall cleanouts will not work. If the cleanout is inaccessible, or behind a locked gate, the City Contractor cannot perform the inspection. For guidance on locating your cleanout, review our Sewer Lateral Responsibility Graphic.
  • VAP applications must be submitted 30 days from the date of the "Request for Sewer Lateral Inspection" letter.
  • Up to $300 in assistance is available per property, on a first-come, first-served basis. This is not a rebate program.
  • The City will pay the contractor directly. If the cost to inspect the lateral is over $300, the additional cost must be covered by the property owner.

Steps to Apply and Participate

  • Locate your cleanout and make sure it's accessible (cleanouts located in a wall are not considered accessible).
  • Submit a VAP application to the Sewer Lateral Inspection Program.
  • Once the application is received, SLIP staff conduct a site visit to confirm eligibility and accessibility.
  • Once eligibility is verified, SLIP staff will schedule the inspection with the City's Contractor.
  • The City's Contractor will conduct the inspection and upload the inspection to Forward Lateral, a web-based software for sewer lateral inspections, and bill the City directly. 

Review the Residential Property SLIP Procedure step-by-step guide to understand what to do if your lateral needs repairs.

SLIP staff is available to answer questions about the VAP, fill out this contact form if you would like to schedule an appointment.