Title
SB Connect FAQs
Cuerpo
Here are some questions and answers to help you navigate the City of Santa Barbara's SB Connect application.
Secciones
Here are some questions and answers to help you navigate the City of Santa Barbara's SB Connect application.
SB Connect is the City of Santa Barbara’s official customer service platform. It allows residents to report issues, request services, and connect with City departments quickly and conveniently - either by creating an account or submitting anonymously.
Yes, you can submit a request without creating an account. However, anonymous submissions:
To get the best experience, we recommend creating a free SB Connect account.
We want SB Connect to be a respectful and effective space for everyone. Abuse includes:
| Type of Abuse | Examples |
|---|---|
| Spam or Repetition | Submitting the same request multiple times without new information. |
| Inappropriate Language | Using profanity, threats, or discriminatory remarks. |
| False Reports | Submitting fake issues or impersonating others. |
| Off-Topic Use | Using the platform for personal disputes or unrelated concerns. |
| Excessive Submissions | Overloading the system with non-urgent or low-priority requests. |
We take misuse seriously. Depending on the severity, actions may include:
If anonymous submissions are repeatedly misused, for example, through spam or offensive content, the City may temporarily or permanently disable this option to protect the integrity of the platform.
If your submission violates our guidelines, you may receive a message explaining the issue and what steps to take. Continued violations may result in further restrictions.
For questions about SB Connect or to report misuse, please contact:
No. Although SB Connect is a great tool for most requests, it isn't intended for reporting emergency issues that need to be addressed immediately. If the issue you are reporting is a public safety emergency, please call 9-1-1. If the issue you are reporting is a water or sewer emergency, please call (805) 882-8900.
Yes! However, many tablet devices don't have a true GPS and instead use Wi-Fi triangulation, which pulls location based on the number of mapped Wi-Fi hotspots. This setup can result in less accurate location information in certain areas. Always before submitting a report, a user must confirm the location. During this step, the user can correct inaccurate location information captured by the device hardware.
The mobile app prompts a user to provide First Name, Last Name, and Email Address. A user only has to provide this information once and it is then stored within the app. Users may still submit reports anonymously by selecting this option in the Settings menu. Go to the 'More' Ttab, select the 'Settings' menu, and check the box marked 'Report Anonymously.'. Any information, such as personal information or location, is only used for reporting purposes.
Whenever you open and interact with the SB Connect app on your mobile device, the location information from your mobile device is used to tailor the experience to your current location. This information is NOT published or shared with others. The app saves that specific location information until the next time you do something in the app, at which time the old location information is deleted from your mobile device and replaced with your most recent location information. Your location data is only shared when you decide to proactively report an issue.
SB Connect uses the Google geocoder to find addresses. Often times, adding the road suffix (St, Rd, Ave, etc.) will work. For example, entering "625 Laguna" (without quotation marks) will not find an address, but entering "625 Laguna St" (without quotation marks) will find the address.
735 Anacapa Street
Santa Barbara, CA 93101
Teléfono: (805) 963-0611
Horas de Trabajo: 9:00 AM to 3:00 PM, Lunes a jueves, y viernes alternos.
Ciudad de Santa Bárbara, apartado de correos 1990
Santa Bárbara, CA 93102-1990
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