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Title
Utility Billing
Sections
(805) 564-5343 Tel.
(805) 564-7536 Fax
UtilityBilling@SantaBarbaraCA.gov
Telephone Business Hours
M-Th: 7:30 am – 5:30 pm
Alt. Fri: 8:00 am – 3:30 pm
Public Counter Hours
M-Th: 9:00 am – 3:00 pm
Alt. Fri: 9:00 am - 3:00 pm
Billing / Cashier
City Hall, Business Office
735 Anacapa Street
Santa Barbara, CA 93101
Payment Address
City of Santa Barbara
P.O. Box 60809
Santa Barbara, CA 93160-0809
Correspondence Address
Utility Billing
City of Santa Barbara
P.O. Box 1990
Santa Barbara, CA 93102
We are excited to announce WaterSmart, a new online customer portal that gives water customers 24/7 access to online tools and information to manage water use and pay bills. Don't delay - register your account today!
Service disconnections resumed January 2024 for water and trash accounts that are 60 days overdue. Make a payment today to avoid service interruption. Call the Utility Billing Office at (805) 564-5343 to discuss payment options.
General Service Fees
Service Initiation Fee | $59.00 |
Service Restoration (reconnection) Fee | $59.00 |
Administrative Account Transfer Fee | $21.00 |
Declined Payment Fee | $25.00 |
If a payment is returned for insufficient funds for a second time in any 12-month period, payments will only be accepted via cash, cashier's check, money order, or credit card. | |
Delinquent (late) Payment Fee, per account, per month, for any billing period in which a delinquent balance exists | $15.00 |
Extra Service Fees
Fire Hydrant Flow test | $537.00 |
Meter Flow test | $92.00 |
Tampering Fees
In addition to the fees below, Reconnection Fees will also be applied. Unauthorized water use via tampering may also be subject to Administrative Penalties per S.B.M.C. Section 1.28 | |
Damaged or missing locks | $66.00 |
Damaged or missing locking brackets | $150.00 |
The Low-Income Household Water Assistance Program (LIHWAP) helps low-income customers pay past due and current water/sewer bills and avoid service disconnections. The deadline to apply for LIHWAP is March 31, 2024. For more information about LIHWAP, visit https://www.csd.ca.gov/waterbill
Past due benefit amount is a maximum of up to $15,000 per applicant and can be applied to:
Billing / Start & Stop Service
(805) 564-5343
UtilityBilling@SantaBarbaraCA.gov
Water & Sewer Rates / Water Conservation
(805) 564-5460
WConservation@SantaBarbaraCA.gov
Water Main Breaks & Emergency Water Services
(805) 564-5413 (24 hours/7days a week)
Start & Stop Service / Extra Pickups
MarBorg Industries
(805) 963-1852
Billing
(805) 564-5343
UtilityBilling@SantaBarbaraCA.gov
General Questions
(805) 564-5631
TrashAndRecycling@SantaBarbaraCA.gov
Report Illegal Dumping
MarBorg Industries
(805) 963-1852
SCE provides billing and delivers electric service to residents and businesses in the City of Santa Barbara, while Santa Barbara Clean Energy provides electricity choices to reduce carbon emissions.
SoCalGas provides billing and delivers natural gas to residents and businesses in the City of Santa Barbara.
If you are having trouble with your Cox cable service or have question about your bill, please contact Cox Communications at the customer service number on the front of your bill.
In the billing section, click on "Payment Options" to enroll in autopay. Click on "Bill delivery Method" to sign up for paperless billing.
Please call Utility Billing at (805) 564-5343, and a customer service representative will be able to assist you.
See instructions here.
See instructions here.
735 Anacapa Street
Santa Barbara, CA 93101
Phone: (805) 963-0611
Hours: 9:00 AM to 3:00 PM, Monday - Thursday, and alternate Fridays.
City of Santa Barbara, PO Box 1990
Santa Barbara, CA 93102-1990
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